Every Inbound Customer Support contact you have with a customer is an opportunity to build upon that relationship. Thus, optimizing each customer contact is the key for business success. A well-handled complaint can become a positive experience in the eyes of the customer; a request for information can be converted into a successful sales, an account inquiry can be an opportunity to enrich your database profile.
At SCI, our Inbound Customer Support solutions strive to add value to each communication with your customers, focuses on enhancing the customer experience by providing consistent service delivery across all customer contacts.
Why type of problems can this solve for your company?
- Post sales customer care support
- User account management support
- Billing inquiry and adjustment
- Repair warranty inquiry support
- Refunds management
- Service retention and renewals
- Welcome call or other client initiated information calls
- Customer satisfaction surveys
- Loyalty clubs
- Complaint and issue resolution
- Live chat support
- Directory assistance
- Service order or order cancellation
- Debt recovery
Ready to Get Started?