Articles Category

Outbound Calling

SCI offers Outbound Calling Services as a B2B, or B2C outbound call center service that will call everyone on your contact list, and read a script as instructed by you. During conversation with the recipient, we can collect information using a questionnaire, or update a client record.

Our agents manually navigate past the receptionist or gatekeeper to reach every individual on your list. You can start using this as a tool to enhance or replace cold calling, liberating you from the repetitive monotony of outbound calling. Rates are charged by-the-call or by the hour. The cost of training is minimal due to our efficient setup procedures. Your program will be underway quickly.

Our per call charge rates will:

  • Reduce your call center costs
  • Allow you to calculate your costs in advance
  • Keep the call center honest in terms of project duration
  • Make us responsible for staff performance

Focus on what you do best. Eliminate mundane activities such as:

  • Dialing phone numbers
  • Ringing the phone
  • Waiting for an answer
  • Negotiating with the receptionist
  • Being put on hold
  • Waiting for the right party to attend the phone
  • Getting thrown into voicemail

All this costs valuable time, and increases your selling cycle time frame. Spend less time on the arduous outbound calls. Expedite your outbound campaigns with unprecedented speed. With the scale of SCI, you can make hundreds of calls per day.

Costs less than a traditional Call Center

No surprise invoices since we charge per call, or by the hour, so your costs are predetermined in advance of your campaign.

Many uses of SCI Outbound Calling Service

  • Follow-up to a direct mail campaign
  • Cold calling potential customers
  • Client retention and appreciation calls
  • Reminders of live events and web seminars
  • Generate sales leads and appointments
  • Event Marketing
  • Increase Web Seminar attendance
  • Expedite your client prospecting campaign by thousands of messages per day
  • Surveys and questionnaires
  • List update and maintenance

 

Is this a fit for your company?

Any company wishing to maximize on their outbound phone calls can SCI Outbound Calling Service. Any company using an existing outbound call center can reduce their costs by choosing us as your partner.

 

What exactly do SCI operators do?

Upon reaching the target recipient, our live operators will read your script, inform the recipient, and gather information as instructed. Our operators will encounter and deal with:

  • Switch board receptionist
  • Personal assistants
  • Direct dial by number or extension
  • Dial by name directories
  • Being put on hold
  • Being screened by uncooperative attendants

Better then an auto-dialer program

  • Every call is logged and labeled with the exact resulting outcome
  • Overcome FCC regulations pertaining to auto-dialers.
  • Your script is delivered only to the contact name you specify, and to no one else. Auto dialers cannot make that selection.
  • If instructed, your message is re-directed to the new contact, in case the old contact name has changed.
  • SCI operators will gather information on each recipient, based on a questionnaire.

 

Why use a Call Center as a medium?

  1. Your clients will appreciate a live phone call. A personal call carries more value than email or any other direct mail campaign.
  2. Costs less than your employee’s base pay.
  3. Faster campaign due to minimal training; costs much less than your traditional call center.
  4. Email lists are very transient. Telephone numbers are more reliable and don’t change as often; therefore your campaign will be more successful with a phone list instead of an email list.

 

Ready to Get Started?

Our Project Managers are available to further discuss our Outbound Calling Services with you at anytime, breaking down into the impact it will have on your business and align it with your company's goals. Call us at 1-888-699-7245 or email This email address is being protected from spambots. You need JavaScript enabled to view it. anytime! Hope to hear from you soon.


Schedule a Meeting Let's Talk